Return Policy

Effective Date: 1/1/2024

Welcome to Sublime Catnip! We strive to ensure that you and your feline friends are completely satisfied with our products. If you are not entirely happy with your purchase, we’re here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be in the original packaging.
• Include the receipt or proof of purchase.

2. Non-Returnable Items

Certain types of items are exempt from being returned:

• Perishable goods such as food, treats, or any product with an expiration date.
• Personalized or custom-made items.
• Health and hygiene products, including litter boxes and other sanitary items.
• Gift cards.

3. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 7-10 business days, depending on your card issuer’s policies.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [your contact email/phone number] to arrange the exchange.

5. Shipping Returns

To return your product, you should:

1. Contact our Customer Service at [your contact email/phone number] to obtain a Return Merchandise Authorization (RMA) number.
2. Pack the item securely in its original packaging.
3. Include the RMA number and a copy of your receipt or proof of purchase inside the package.
4. Ship package to: 205 Creekstone Bend Peachtree City, GA 30269

Please note: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [your contact email/phone number] with details and photographs of the damage or defect. We will arrange for a replacement or refund as quickly as possible.

7. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at [your contact email/phone number].

8. Contact Us

If you have any questions about our Return Policy, please contact us:

• Email: [email protected]